California uses Mandated Reporter Training to bring its child abuse mandated reporter training online.
1,248,911
Total Certificates Issued
92%
Learning Path Pass Rate
3,798
Daily California Users
California’s Mandated Reporter Training initiative from The California Department of Social Services (CDSS) and Office of Child Abuse Prevention (OCAP) provides training for all mandated reporters of child abuse in California.
Child Protective Services is California's primary child abuse and neglect intervention system. OCAP administers federal grants, contracts, and state programs to promote best practices and innovative approaches to child abuse prevention, intervention, and treatment. OCAP serves as a statewide source of information, developing and disseminating educational material regarding prevention/early intervention programs, activities, and research.
CDSS’s ongoing partnership with Simple Learning Systems (Simple) has provided continued improvement for end users by enhancing the user experience in the mandated reporter training platform, current content in the courses, and optimized courses to reduce run times by 50%. In 2023, CDSS migrated to Simple’s cloud Mandated Reporter Training (MRT) platform - MandatedReporterTraining.com.
The move expanded on the user features and benefits of the previous LMS and supported the California Department of Technology’s ongoing goals to make technology easy to access, use, and deliver dependable public services.
The migration was a seamless transition of all existing learners and maintained training history that enabled existing learners to pick up where they left off in the legacy system.
System goals
A role-based user experience
Online course player and training
Learner and curriculum metrics and reporting
Enable employers to validate certificates
User account creation and login
Easy-to-use navigation and features
A streamlined, cohesive learning experience
Accessibility features like closed captioning
Challenges
The Mandated Reporter Training (MRT) platform offers a curriculum focused on mandated child abuse reporting for professionals and the general public. CDSS needed a solution to provide comprehensive, effective training to professionals from various backgrounds, including childcare providers, nurses, teachers, law enforcement officers, clergy, and more.
Before working with Simple, the platform’s courses were fragmented and ended in a survey-style examination with a certificate of completion emailed to the user. The solution was outdated and challenging to navigate because it was spread across multiple websites and relied on outdated technologies. In addition, the training was not mobile-friendly or accessible to users with disabilities. The original solution did not have user accounts for learners to access their training progress, learning history, or certificates of completion. This resulted in a poor user experience that required significant user support and caused extra work for the CDSS team.
Previous training solutions didn’t offer California employers a way to manage team members or view progress or certifications. Because of this, users would need to download their certificate and provide it to their supervisor manually after passing their exam.
That system also made it nearly impossible for organizations to validate the legitimacy of the certificates they received, leading to known instances of fraud and forgery of training certificates.
Solution
Implementing California’s mandated reporter training through Simple’s cloud-based MRT platform simplified the training process for the State of California, organizations that operate in California, and the mandated reporters who train in California. The Mandated Reporter Training platform delivers online training on a website that is easy to use, organize, and track coursework.
A centralized, cloud-based training platform provides Californians a single access point for all courses and training materials and provides learners and organizations easy access to training certificates. This solution also offers organization tools to manage learners within their organization, inherit mandated reporters with existing certificates, and report on relevant metrics for their team.
The Mandated Reporter Training platform offers organization accounts to help organizations manage teams and analyze and report on critical training metrics. The role-based user experience enables organizations to create groups of learners, manage users, and see real-time progress and completions across their entire org. For example, a church might create a group for clergy members and a group for daycare employees, ensuring those groups see only the training for their profession, hiding the rest of the course catalog not relevant to them.
Once a learner has completed their course, their training certificate is available to their organization. If a certificate is earned from an individual account, it can be shared with any organization with an account on the platform. Learners can also download a copy of their certificates and share them at their discretion. Because training certificates are associated with the learner, they can share their valid certificate with a new employer if they switch jobs. This saves valuable time for both organizations and mandated reporters by eliminating the need to retrain learners who are already certified.
Finally, new validation functionality within the certification system allows employers to verify the legitimacy of all Mandated Reporter Training certificates. A QR code on the certificate links directly to the learning record created in the platform and instantly validates that the certificate is current and that the information on the certificate is correct.
An Intuitive Learning Experience
The feature that makes the Mandated Reporter Training platform such an impactful solution for CDSS is the simple, easy-to-navigate user experience.
This intuitive UX has a straightforward layout, learning paths, and engaging courseware, making the learning experience enjoyable and effective. Updates to the course catalog make it easy for users to navigate the training. All legal resources have been moved from the courseware to a web-based database, making the information accessible both within and outside the course without disrupting the flow of content.
The Mandated Reporter Training platform empowers users to self-identify, dynamically creating a user experience tailored to their occupation. For example, if a learner creates an account and self-identifies as a teacher, the platform will automatically display only content relevant to teachers. The entire course catalog is always available, but the courseware for other occupations is only displayed on the learner dashboard if added by the end user.
Training is organized in a linear and predictable learning path, allowing users to know exactly what needs to be completed to earn their certification. Learners can engage with a learning path at their own pace and start, stop, and pick up where they left off on their schedule.
Improved Accessibility
Simple is committed to supporting underserved populations and designing and building solutions promoting Diversity, Equity, Inclusion, and Accessibility (DEIA).
The Mandated Reporter Training site includes functionality that makes the content easier for users to access, view, and hear, whether experiencing it traditionally or using accessibility tools, such as a screen reader.
For example, the platform offers:
- Voice-over audio included alongside slide content
- The ability to toggle accessible text, increasing the font size
- Updated course player with improved navigation
- Courses can be scaled to larger viewports
- Keyboard shortcuts for easy navigation
- Optimized course structure and layout
- Optimized styles for improved scale, color, and contrast
- Optimized content hierarchy and tab order
The Mandated Reporter Training platform standardizes, simplifies, and expedites the training and certification process and supports CDSS’s ongoing goal to train all mandated reporters in California to help prevent child abuse.
"We have had over a million users in less than two years. Based on the traffic and response to the platform, I can tell people like our website. It’s so much more interactive than our previous platform, and I feel like that interactivity really helps with adult learning. The site is visually stimulating, interactive, very user-friendly, and effective for getting our California Mandated Reporters trained."
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